Privacy Policy

Liberty Women’s Foundation Ltd (ABN 30 693 577 472) (“we”, “us”) supports women affected by trauma, family and domestic violence and addiction. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What We Collect

Contact details: name, email, phone number and suburb.
Information you choose to share when you ask for support, such as your age, the support you are interested in and information about your circumstances, health and wellbeing. Some of this is sensitive information under the Privacy Act.
Donation details: your name, email, address (if given), and donation amount and date. Card payments are processed securely by Stripe. We do not see or store your full card number.
Newsletter details: your name and email if you subscribe.
Website data: basic technical information such as your browser type and pages visited, collected through cookies and similar tools.

You can contact us without giving your full name, or by using a different name, although this may limit the support we can arrange.

What We Collect

To respond to you, assess eligibility and arrange counselling, groups or other support.
To process donations and issue tax receipts.
To send newsletters and updates if you have subscribed (you can unsubscribe at any time).
To run, improve and protect our website and services, and to meet our legal obligations.

We only collect sensitive information with your consent, or where the law allows it.

Who we share it with

We never sell your information. We only share it:

with qualified practitioners engaged by the Foundation to provide your support, and only what they need to do so;
with service providers who help us operate (for example our email provider, website host and payment processor), who must protect it;
where you agree, or where the law requires or allows it, including where we reasonably believe it is necessary to lessen or prevent a serious threat to someone’s life, health or safety.

Some of our service providers (such as Microsoft and Stripe) may store data on servers outside Australia. We take reasonable steps to make sure they protect it.

How we keep it safe

We store information in secure, password-protected systems with access limited to people who need it. We keep information only as long as we need it for support, legal or tax purposes, and then securely destroy or de-identify it.

Accessing or correcting your information

You can ask to see or correct the personal information we hold about you by emailing info@libertywomensfoundation.org.au. We will respond within 30 days.

Questions and complaints

If you have a concern about how we have handled your information, please email info@libertywomensfoundation.org.au and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or at www.oaic.gov.au.

In an emergency

Our website, forms and email are not monitored 24/7. If you are in danger, call 000. For 24/7 support call 1800RESPECT on 1800 737 732, DVConnect Womensline on 1800 811 811 or Lifeline on 13 11 14.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.